SHIPPING POLICY

We’re so excited to get your Pato Pato order into your home! Here’s what to expect once you place an order.

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Free Shipping Policy

We offer free standard shipping on all orders over $25 within the United States. 

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Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a confirmation email with tracking information.

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Shipping Times

Most orders arrive within 3–7 business days after shipment, depending on your location.

Delivery timelines are estimates and may be affected by carrier delays outside of our control.

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International Orders

International orders are currently limited to a maximum of 2 products per order. For larger orders, please contact us for a custom shipping quote.​

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Tracking Your Order

Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.

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Lost or Delayed Packages

If your package is marked as delivered but you haven’t received it, or if there’s an unexpected delay, please contact us at info@playpatopato.com and we’ll help however we can.

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Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery, including photos of the item and packaging, so we can make it right.